ITIL suggests three processes that can be used by an user of a data
centre to determine reliability. It is not sufficient to look at the
physical layer and make a determination as significant number of service
are being abstracted and delivered in a virtualization fashion. It
cannot be assumed that the configuration of the virtual infrastructure
is resilient and neither can it be assumed that all services are being
delivered in a generic fashion.
Read the article over at LinkedIn here.
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