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6 Things I Wish I’d Known When I Started in IT Service Management

I’ve been working in IT service management (ITSM) for many years now, and I’ve made my share of mistakes along the way. So I thought it’d be nice to share some of the things that I’ve learned from my mistakes in the hope that they’ll help others avoid them.

Here are the top 6 things that Stuart Rance wish he’d known when he started in ITSM:


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