Many moons ago as r00igev@@r, I came up with the concept of iBurst Notices. The concept was that a telecommunications company should have a separate social media handle that deals specifically with major incidents.
This separates and removes the onus from marketing in dealing with
operational issues. It is a great tool for the hard working Meerkats to
be able to see a network or other status via a social media channel.
Read the article on LinkedIn here.
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