The Hub and Spoke!

Read the full blog post here . So to kickstart the project, we first sorted through user feedback from one of our main company social media channels, our Hootsuite Twitter account , looking for some of the worst, most critical messages about the look of our dashboard. Then, instead of tucking them away in a file folder somewhere, we decided to bring them into the light. Our engineers and designers went to work addressing these issues, while our creative team put together a YouTube video to own up to our flaws. Inspired by comedian Jimmy Kimmel’s hilarious “Celebrities Read Mean Tweets” segment, it should be good for a quick laugh.

People with psychopathic tendencies are often described as having a Jekyll and Hyde personality . Although stated by Wikipedia as being rare, recent research has shown that in business leadership, the number of Jekyll and Hydes is as high as 1 in 10. Read the full article here on Pulse.

This guy called John goes fishing off a pier. He finally catches a fish, and is about to put him in the cooler when he hears the fish cry out "Oh No! Please don't kill me. I'm the only talking fish in the world!" "Oh yeah?" says John "What's your name?" "I'm Rusty, the only talking salmon in the world! Please let me loose!" John thinks about it for a moment and then decides to threw Rusty back. Five years later John goes fishing at the same place where he caught Rusty and after a few hours he catches this huge salmon about 4 feet long. "Rusty?" says John. "John is that you?" asks Rusty. "Yeah, hi Rusty!" replies John. "So, watcha been doing?" questions Rusty. "Well, I've been working and keeping busy. What're you been doing, Rusty?" "Well John, while I was swimming, I found the Titanic, and it was so beautiful that I wrote a book of poems about it "Oh

Grant, Shane and Stompie are dead and are waiting at the line to get into heaven. Before they are allowed in, St. Peter asks them how they died.  So he asks Grant who says, "Well I've suspected for a while that my wife has been cheating on me so I came home early from work to check. When I got back to the apartment she was lying naked in bed like she had just been having sex. So I checked under the bed and there was no one there. I checked in the closet and there was no one there, so I looked on the balcony and there was some guy hanging from the railing. I got so angry I took a golf club and beat his hands until he fell.  When I looked over the edge, he was lying on the ground, still alive and groaning.  This made me even angrier and I ran back in the apartment, grabbed the refrigerator, brought it back out, and dropped it over the railing right on top of him. From all the exertion, I had a heart attack and died.  That is how I ended up in this line."  St. Pete

There are three worlds out there and they seem to not co-exist. These worlds are those of the network equipment manufacturer, IT Service management and production systems. There is no worm hole that joins them and the different people using them might as well be Klingons, Romulans and the Borg .  Read about what would Captain Picard do here on Pulse.

ITIL Version 3 Material General Overview Strategy Design Transition Operation Improvement Description Format General ITIL Version 3 Material Hendershott Consulting Inc Presentation on IT Service Management describing ITIL (vs 2), CobIT, CMMI and other frameworks ITSM Solutions - ITIL V3 Introduction Pink Elephant - A Cultural Roadmap for ITSM Adoption Mantra - A practical guide and case study on leveraging ITIL v3 and ISO 20000 as part of your overall best-practice ecosystem. CSU - PDCA Cycle Deming - History FOXIT - Service Lifecycle Model - Process Depiction The Service Lifecycle Process The Service Portfolio Big Picture HCI - Service Lifecycle Model CSU - Service Lifecycle Model Jason A Stevenson, ITIL Consultant. Good description of ITIL, CMMI and CobIT and the framework overlaps between them. Email: Jasonstevenson@hotmail.com Hewlett-Packard - Bridging the Gap between ITIL vs 2 and vs 3 Description For