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Major Problem Reviews in 6 Easy Pieces

Hank Marquis writes in Major Problem Reviews in 6 Easy Pieces: "If you are ITIL® certified then you remember Major Problem Reviews (MPR). You may still remember that Problem Management performs a MPR after resolving a 'major problem' to identify:
  • What was done right
  • What was done wrong
  • What could be done better next time
  • How to prevent the Problem from happening again
The benefits of MPR are many, including reduced staff workload and higher quality operations. However, aside from the above, the ITIL offers no specifics on how to perform a MPR."
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