Business Impact Analysis

The resultant impact on the company is measured to determine the perceptive.of the IT customer  Five areas are assessed. Each area has a maximum score of 4 and the classification is the score of all areas represented as a percentage.

1. Scope - Percentage of customers affected.
2. Credibility - Internal and external negative consequences in the company.
3. Operations - Business interference.
4. Urgency - Time planning.
5. Prioritization - Resource reaction.

Scope scoring

• (4) More than 50% of customers affected
• (3) More than 25% of customers affected
• (2) Less than 25% of customers affected*
• (1) Less than 1% of users affected
• (0) Single IT customer affected

Credibility scoring

• (4) Areas outside the company will be affected negatively
• (3) Company affected negatively
• (2) Multiple business units affected negatively
• (1) Single business units affected negatively
• (0) No credibility issue*

Operations scoring

• (4) Interferes with core business functions
• (3) Interferes with business activities*
• (2) Significant interference with completion of work
• (1) Some interference with normal completion of work
• (0) No work interference

Urgency scoring

• (4) Underway and could not be stopped
• (3) Caused by unscheduled change or maintenance
• (2) Incident caused by a change
• (1) Incident caused by scheduled maintenance
• (0) Completion time not important*

Prioritization scoring

Reviewing the scope , credibility, operations and urgency please classify the priority of the incident.

• (4) Critical - An immediate and sustained effort using all available resources until resolved. On-call procedures activated, vendor support invoked.
• (3) High - Technicians respond immediately, assess the situation, and may interrupt other staff working low or medium priority jobs for assistance.
• (2) Medium - Respond using standard procedures and operating within normal supervisory management structures.
• (1) Low - Respond using standard operating procedures as time allows. *
• (0) No prioritization

* - default score

Classification example

• The scope is rated as 2 – less than 25% of customers affected.
• The credibility is rated as 4 – Areas outside the company will be affected negatively.
• The operations is rated as 2 - Interferes with normal completion of work.
• The urgency is rated as 3 - Caused by unscheduled change or maintenance.
• The prioritization is rated as 3 – High - Technicians respond immediately, assess the situation, and may interrupt other staff working low or medium priority jobs for assistance.
• The score is thus 14 out of a max of 20 = 70%.

Meaning

After a large enough sample pool has been built the averages are calculated. Let's assume the average for classification is 70%. Dependant on the calculate score for a specific major incident the following statements can be made:

• The incident affected the company less than usual.
• The incident affected the company the same as usual.
• The incident affected the company greater than usual.

Read about the Major Incident Process here.