An outage analysis is conducted of the service impacted. Two areas are assessed. Each area has a maximum score of 4 and service outage is the score of all areas represented as a percentage. Period - The measurement is based on elapsed time. Consequence - determined by financial means or business perceptions Measurement scale Service period classification (4) Critical - App, server, link (network or voice) unavailable for greater than 4 hours or degraded for greater than 1 day – negative business delivery for more than 1 month. (3) Major - App, server, link (network or voice) unavailable for greater than 1 hour or degraded for greater than 4 hours - negative business delivery for more than 1 week. (2) Moderate - App, server, link (network or voice) unavailable for greater than 30 minutes or degraded for greater than 1 hour - negative business delivery for more than 1 day. (1) Minor - App, server, link (network or voice) unavailable greater than 5 minutes or degraded for gr