Skip to main content

Don't call us, we'll call you - the unachievable expectation set by service providers

The sales pitch by service providers has always been that they are so good that before a client knows about a problem, they will receive a "pro-active" call telling them about it. Never mind, that the best possible notification between the customer and the service provider knowing about an outage is at the exact same time. Unless service providers start buying up the remaining inventory of De Loreans to enable themselves to time travel, the above mentioned sales pitch creates an unachievable expectation.

Read the article over at LinkedIn here.


Popular posts from this blog

LDWin: Link Discovery for Windows

LDWin supports the following methods of link discovery: CDP - Cisco Discovery Protocol LLDP - Link Layer Discovery Protocol Download LDWin from here.

Battery Room Explosion

A hydrogen explosion occurred in an Uninterruptible Power Source (UPS) battery room. The explosion blew a 400 ft2 hole in the roof, collapsed numerous walls and ceilings throughout the building, and significantly damaged a large portion of the 50,000 ft2 building. Fortunately, the computer/data center was vacant at the time and there were no injuries. Read more about the explosion over at hydrogen tools here .

STG (SNMP Traffic Grapher)

This freeware utility allows monitoring of supporting SNMPv1 and SNMPv2c devices including Cisco. Intended as fast aid for network administrators who need prompt access to current information about state of network equipment. Access STG here (original site) or alternatively here .