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Network Service Level Agreement (SLA) management within a Telco

One of the driving contractual issues within a telecommunications (Telco) service provider environment is the underpinning contract that specifies the Service Level Agreements (SLA). These are important because often there are claw-backs with the client can use to penalize the Telco or alternatively use it as a gauge to decide whether to move services elsewhere.

Read the article over at LinkedIn here.

https://www.linkedin.com/pulse/my-top-10-posts-pulse-ronald-bartels/


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