A crisis can be one of the most stressful and testing events that you
will likely have to face during your career. And they can make or break
individuals, companies or any such group that is unfortunate enough to
be dealt one. Every organisation will experience a crisis of some sort
during its existence. Crisis management and how a major incident is
handled is one of the most crucial processes for an enterprise. A major
incident, which is one with a significant negative business consequence,
needs to be handled with a well-defined process which is not currently
clearly defined in existing methodologies. If you have done Crisis
Management Training, then it’s likely that you are well prepared and the
steps for managing a crisis are documented in your business continuity
plan. If not, at least consider the most important factor in any crisis -
communication.
The full article was originally published over on LinkedIn: Being Transparent During a Crisis
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